So i tried this voice thing on my samsung galaxy prevail LTE, and it wouldn't let me slide my screen to get to my settings to turn it off so i reset my phone. When i reset it i had to hit start and connect my network to it. But the next step it said "This device is locked because of an abnormal factory reset. Sign in to the Samsung account that you have already signed in to on this device to confirm that it belongs to you." But here is the thing i don't remember what my Id or password was. So who ever has this phone and knows how to do this plz help me!!!!!!