1. hailey_10's Avatar
    So i tried this voice thing on my samsung galaxy prevail LTE, and it wouldn't let me slide my screen to get to my settings to turn it off so i reset my phone. When i reset it i had to hit start and connect my network to it. But the next step it said "This device is locked because of an abnormal factory reset. Sign in to the Samsung account that you have already signed in to on this device to confirm that it belongs to you." But here is the thing i don't remember what my Id or password was. So who ever has this phone and knows how to do this plz help me!!!!!!
    05-22-2016 04:06 PM
  2. belodion's Avatar

    If the device is registered to a previous user, it will remain permanently unusable unless and until that user removes their details from it.
    If you are the only user, try Google Account Recovery to recover your details.
    05-22-2016 04:40 PM
  3. hailey_10's Avatar
    I tried it won't work. But thanks anyway!!
    05-22-2016 10:21 PM

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