Moto G3 cannot wipe cash partician

[AC Question]

earlier today my home button wasnt working and neither were the widgets, i saw a recomendation to wipe the cash patrician but when i try i dont get the recovery menu the clears the cashe, and they say to hit volume up but that doesnt select anything, not even motorolla has anything about recovery mode for the G3

 

[Javier P]

Welcome to the forums! These instructions should work.

https://motorola-global-portal.cust...prod_answer_detail/a_id/107107/p/30,6720,9541