my update to android 6.0 will not download. it keeps showing me download in progress but nothing

[AC Question]

I recently got an alert that there is an update to 6.0, and it came in two parts.the 2nd part refuses to download. All I get is download in progress, and it refuses to move from 0%.

 

[Rukbat]

Turn the phone off, wait 24 hours (you can only download once every 24 hours), turn the phone on and see if it downloads. If not, contact the carrier.