1. AC Question's Avatar
    My Samsung galaxy core prime lte stuck on end user licence agreement and I dont want to reset it as I have pictures on the phones internal memory
    05-25-2016 02:38 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When did that start showing up? After a reboot? Is it a popup window, or is it filling the whole screen? What happens when you accept the EULA?
    05-25-2016 02:43 PM
  3. dobbs1996's Avatar
    yeah it appeared after a reboot and is filling the whole screen
    05-25-2016 02:50 PM
  4. dobbs1996's Avatar
    it was me who asked the original question btw
    05-25-2016 03:04 PM
  5. B. Diddy's Avatar
    Is it an EULA for the phone itself, or for some kind of app or service? And if you accept the EULA, does anything happen at all? Are you making sure you scroll all the way down before you tap the Accept button?
    05-25-2016 03:30 PM
  6. dobbs1996's Avatar
    yeah its the eula for the phone. when I say accept it just keeps bringing me back to the same page. I have scrolled all the way down
    05-25-2016 03:32 PM
  7. B. Diddy's Avatar
    Ok, and just to be sure--you scrolled all the way down to the end of the EULA itself, right? Not just the the bottom of the screen? I ask because sometimes the EULA is in a text box that has its own scroll bar, and that's where you want to scroll to the bottom.

    Try wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-22853
    05-25-2016 08:44 PM
  8. dobbs1996's Avatar
    Yeah I scrollerd all the way down and wiped the cache poartition
    05-26-2016 01:34 AM
  9. B. Diddy's Avatar
    Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-22832
    05-26-2016 11:59 AM
  10. dobbs1996's Avatar
    yeah it does
    05-26-2016 12:10 PM
  11. B. Diddy's Avatar
    I'm not sure what other options there may be. You could try Samsung Smart Switch to see if you can reinstall the firmware--but I'm not sure if that will wipe the data as well. Or you could bring it to your local Best Buy Samsung Experience store and see if the rep there can help.
    05-26-2016 02:55 PM
  12. dobbs1996's Avatar
    Alright, thanks for your help
    B. Diddy likes this.
    05-26-2016 05:32 PM
  13. andy time's Avatar
    did you really get the help you needed?
    07-29-2016 04:24 PM

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