No IMEI and empty service mode

[AC Question]

Hello everyone please my cousin in africa have sent me his phone from africa " samsung galaxy s6 edge" the phone can't read any sim card and there are no imei number and the service mode is empty ... please any help ?

 

[itguyjax8430]

Hello everyone please my cousin in africa have sent me his phone from africa " samsung galaxy s6 edge" the phone can't read any sim card and there are no imei number and the service mode is empty ... please any help ?

Welcome to Android Central!

You can try using this guide below to restore the phone to factory to see if it fixes the issue.

forums.androidcentral.com/ambassador-guides-tips-how-s/544742-guide-force-samsung-emergency-recovering-samsung-kies.html