1. AC Question's Avatar
    The software was updated on my samsung 6s, and it will not let me unlock it with my fingerprint until I unlock it first with my password. It does not accept my password, and tells me after 15 attempts it will be set back to factory defaults.
    05-27-2016 10:29 AM
  2. jbrower11's Avatar
    Man I performed this update today and I'm having the same problem! I even tried changing my google password and restarting my phone, but it's still not accepting the password. Anyone with a solution?
    05-28-2016 12:47 AM
  3. chanchan05's Avatar
    It's not asking for your Google Password. When you first setup fingerprint lock, it asks you for a backup password. That's the one you should be entering. This is going to happen everytime you shut down the phone.
    05-28-2016 02:49 AM

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