06-23-2016 11:36 AM
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  1. AC Question's Avatar
    AC Question
    1) Cant drag down my Notifications , Quick setting menu
    2) Unable to receeve calls or any kind of notification
    3) Two buttons on Home scree (except "Back") are not working.

    Did tried : Setting -> Catche Clear
    Did tried : "Wipe Catche Partition"
    Did tried : restarting phone

    Can't do factory reset (need Internal Storage Data)
    05-31-2016 05:16 AM
  2. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    Ambassador
    Hi, can't you back up the internal storage data before the factory reset? have you tried starting the phone up in safe mode to see if a 3rd party app is causing the issue?
    06-02-2016 04:24 AM
  3. jennybeck810's Avatar
    jennybeck810
    ahhhh this exact thing is happening to me. I cant receive calls, the home button does not work, and I cant access my drop down menu. How did you fix it? I can not do a factory reset, and my internal storage is full even though I uninstalled every single app I had in attempt to revive it. help!
    06-23-2016 11:36 AM
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