1. AC Question's Avatar
    it says unable to use fingerprints.device restarted enter backup password then fingerprints can be used next time divice locked

    i wa sitting there watching a video on it when it happend
    05-31-2016 08:48 AM
  2. H3aTeRzz's Avatar
    If you don't know your backup password, then the only thing you can do is to login to Android Device Manager from a web browser, and reset the lock code from there. Also, if you have a samsung, you can use the same method using Samsung's "Find My Mobile" via web browser.

    Other than that, nothing else will get you in, other than a full factory reset.

    chris
    05-31-2016 10:08 AM

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