06-03-2016 03:07 PM
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  1. AC Question's Avatar
    AC Question
    I purposely havent had it implemented in months. Do I need to take it to the store?? Last time it did this, it erased everything in my phone. Is there a back up option?
    06-03-2016 12:30 AM
  2. Jenni Patterson's Avatar
    Jenni Patterson
    This happened to me, I can't unlock it. I haven't had a pattern on this phone that I remember...
    06-03-2016 01:57 PM
  3. srkmagnus's Avatar
    srkmagnus
    Retired Moderator
    You need to contact the carrier or Samsung to have them provide you with information to recover and access your device.
    06-03-2016 02:22 PM
  4. Sim Sim Salabim's Avatar
    Sim Sim Salabim
    you can try using android device manager or Samsung find my phone to unlock your phone.
    06-03-2016 02:24 PM
  5. Jenni Patterson's Avatar
    Jenni Patterson
    I tried the Google sign in/find phone, it just wanted me to lock it or make it ring..
    06-03-2016 02:36 PM
  6. Sim Sim Salabim's Avatar
    Sim Sim Salabim
    Originally Posted by Jenni Patterson
    I tried the Google sign in/find phone, it just wanted me to lock it or make it ring..
    if you hover your mouse around the lock option, it says "lock and reset device password"
    06-03-2016 03:07 PM
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