1. AC Question's Avatar

    On several occasions, immediately after taking a picture my phone shuts down automatically. Sometimes the phone freezes for 1-5 seconds before it automatically shuts down. I have ample memory >8 GB and battery >75%. It appeared to be an intermittent problem when I took pictures.

    After it shuts down, I can restart the phone and the phone appears to be normal, but if I were to take another picture it would do the same thing.

    Has anyone else had this problem? Anyone have any solutions (is it a software bug? do I have a defective phone?)?

    Thanks in advance.
    06-03-2016 05:54 AM
  2. belodion's Avatar
    Try first a Cache Partition wipe. Let us know what that does.
    06-03-2016 06:09 AM
  3. Javier P's Avatar
    Also, it could mean that the battery is starting to fail. Does the same happen while the phone is plugged to the charger?
    06-03-2016 06:17 AM

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