06-04-2016 09:45 AM
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  1. AC Question's Avatar
    AC Question
    I recently bought the Motorola moto g turbo edition. The notification shows that the marshmallow update is available for download but the download always gets stuck at 0% and rarely it moves to 2mb/603mb downloaded. I left the phone for 12 hours at downloading updates but it never moves. Can anyone please help with this issue
    06-04-2016 01:51 AM
  2. Javier P's Avatar
    Javier P
    Ambassador
    Moderator
    Welcome to the forums. It's possible that Motorola servers could be very busy pushing the update. Is your Wi-Fi working with other apps? You could try switching Wi-Fi off, wait until the download pauses and then switch Wi-Fi back on. See if the download resumes after this.
    06-04-2016 09:45 AM
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