06-04-2016 06:41 PM
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  1. AC Question's Avatar
    AC Question
    Phone will not unlock
    06-04-2016 09:55 AM
  2. Javier P's Avatar
    Javier P
    Ambassador
    What device do you have? Are you prompted to enter your Google credentials?
    06-04-2016 10:11 AM
  3. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    Are you not prompted to use your Google account details?
    06-04-2016 10:12 AM
  4. fdotedot's Avatar
    fdotedot
    hey, I'm having the same problem. i was asked to unlock via google. the problem is i forgot my credentials. So i reset it on my pc, hoping to put in the new password when prompted. but it says invalid username or password.
    06-04-2016 11:34 AM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! You forgot your Google credentials? Those are pretty crucial to using all Google services and Android devices.

    Try here: https://www.google.com/accounts/recovery/
    06-04-2016 06:41 PM
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