06-10-2016 02:13 PM
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  1. AC Question's Avatar
    AC Question
    I have a Samsung Galaxy Core Prime and I tried to make a call and it would not work so I tried to turn phone off and it is now stuck on T mobile screen. It will not shut off or restart. The battery was charged.
    06-10-2016 01:07 PM
  2. belodion's Avatar
    belodion
    Q&A Team
    Ambassador
    Moderator
    If the battery is removable, try removing and replacing. If not, simulate a battery pull by holding Power and Vol Down for half a minute.
    06-10-2016 02:13 PM
« Recovery partition is infested with malware and viruses. Wipe & reinstall OS? | Anybody else with this problem? Or anybody who can help!? »

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