1. AC Question's Avatar
    When I connect my phone and go to "Transfer & Backup" and try to back up my phone, I'm allowed to select only the "Backup phone when connected" option but it is not allowing me to select the "Backup media files" option. I'm travelling tomorrow, and I need to change my phone and I need to back up all my media files too so if I anyone has any idea it would be good!
    06-11-2016 08:47 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. If you are using Windows, you should be able to do a drag and drop from the phone to your hard drive. Open the file manager, and you should find your phone listed, and you can open it up, find all your files, and just drag to wherever you would like the files to be.
    06-11-2016 09:19 AM

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