1. AC Question's Avatar
    After excepting the Android Marshmellow 6.01 update, I cannot transfer files to my Windows 10 laptop or my Windows 7 desktop. I can charge the phone through the USB. I can also see the phone name in the PC "My Computer" list, but when I click on it, it says that there is no data in it. I can, however, see that there are files on my phone by using the "My Files" app on the phone.

    I do not know what the procedure is to try to connect the phone as a media device. When I plug the USB in, between the phone and the PC, I do not get the list of choices to select from.

    I do have the USB Debugging checked, in the Developer options, as suggested by my phone company, but this did not fix it. Do you think that I need to install a new driver on my PC? If so, which driver should I look for?

    Thanks much.
    06-12-2016 11:12 PM
  2. bdorf's Avatar
    This will not be of help, but you'll find it interesting. I have the same problem, and earlier today I was going to tell you that Ubuntu's 14.04 OS responded the same way. Then something strange happened. I plugged the Note 4 back into Windows 10, and the files directories came up perfectly, both the phone's and the SD card's. I even copied files both directions in both directories, even created a folder in the Note 4. Worked great; HOWEVER, when I tried to retest the Note with Win10, the problem reappeared and persists. Surely the Android folk will sort this out ASAP. Help!
    06-23-2016 02:40 PM
  3. bdorf's Avatar
    Think I got a fix. Get Microsoft's Phone Companion on PC and Note 4. On Note 4 set USB mode to File Transfer. You may find it initially in Charging mode. Your Note 4 folders should now show up in File Explorer. Hope this works for you. Luck!

    UPDATE: Actually, all that is required is to set the Note 4's USB mode to File Transfer.
    06-23-2016 03:51 PM
  4. noelra12's Avatar
    I tried all this and the selection of USB mode disappears before I can set it to file transfer.
    09-04-2016 01:09 PM

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