08-28-2017 06:58 AM
31 12
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  1. AC Question's Avatar
    I want to begin using the new "Together" feature, however when I go to 'Select Friend', it states that there are 'no contacts with S Health installed or registered with S Health Together'. I can't seem to find a place to add friends or link to my contacts. I have the latest version...ver 4.8.1.0013.
    06-13-2016 04:41 PM
  2. RitchieD2's Avatar
    Me too. One of my friends sees me but I can't see them.
    06-18-2016 07:29 PM
  3. Briannedara Perkins's Avatar
    Me too. One of my friends sees me but I can't see them.
    Have you found out how to fix this yet?
    06-23-2016 06:12 AM
  4. Phate77's Avatar
    Have the same problem - how to add a friend? I have a friend with GF2, I know his email registered in Samsung account, I add this email as his contact details, but S-Health cannot find him... Any ideas how to handle it?
    06-27-2016 01:42 PM
  5. Suga691322's Avatar
    I'm having the same problem. I don't know how the app searches for friends. I know my friends use S health.
    07-03-2016 01:48 PM
  6. Dimitris Petsiotis's Avatar
    Same problem here...
    07-08-2016 04:27 AM
  7. Nawkole's Avatar
    Has anyone found a solution to this issue?
    07-12-2016 02:56 PM
  8. Quietstorm5's Avatar
    Looking for answer too, I see one person that's it, no wayt o add and friends i know use it arent showing up
    07-15-2016 12:45 PM
  9. PearlBlackDragon PBD's Avatar
    Both people MUST have Together turned on in SHealth in order for you to see them. Simply having SHealth is not enough. You will not be able to add friends/find if they don't have it turned on. Once both parties have it on you should be able to add them no problem.
    07-21-2016 09:53 PM
  10. Boomerskeeper's Avatar
    Have both my husbands phone and mine side by side. Both with Together turned on still can't find each other
    07-24-2016 11:13 AM
  11. Lisette1's Avatar
    Both people have to turn the "together" button "on" & you both have to add each others phone numbers in your contact list. If you don't put the other ones phone number in your contact list you cannot see the other person in S Health. Hope this helps
    Teddy Park likes this.
    08-03-2016 05:01 AM
  12. Maja Kos's Avatar
    Both people have to turn the "together" button "on" & you both have to add each others phone numbers in your contact list. If you don't put the other ones phone number in your contact list you cannot see the other person in S Health. Hope this helps
    Teddy Park likes this.
    08-10-2016 12:32 PM
  13. Maja Kos's Avatar
    Do I have to put someone's number in Device or it can be saved in Exchange?
    08-10-2016 12:35 PM
  14. tjinan's Avatar
    Have to add the phone number to samsung account.
    08-17-2016 07:27 AM
  15. Paris Atrc's Avatar
    I have the same problem.
    08-20-2016 01:52 PM
  16. Matt Bitterling's Avatar
    What worked for me, was to uninstall all the updates in the application manager (for the s7 active I also had to force stop the app as well), restart and then reinstall the update.
    08-20-2016 06:52 PM
  17. Ryeguy1978's Avatar
    I had this problem too. Make sure all information of the friend you want to add is in your contact list including email. NOTE: their email address must match that which they used to register for S-health!
    Then uninstall your S-health updates and then reinstall, ensuring to allow S-health with all acces rights they are requesting.
    Go into your S-health settings and enable "Together" feature. Do a quick friends search (request) and, voila!!
    08-29-2016 06:23 AM
  18. Teddy Park's Avatar
    Great!!! it helps me a lot!!!!! Thanks guy!
    08-30-2016 12:27 AM
  19. Lauramae04's Avatar
    I have tried all the above things and NOTHING has worked. In fact I only had one friend out of 4 left, and one night walking, I saw it disappear right before my very eyes when I went into the together leaderboard.
    09-06-2016 09:23 PM
  20. f1rich's Avatar
    Hi guys, I have figured out the problem how to add friends with no thanks to Samsung support.
    First of all make sure you have your friend's Gmail email address what they registered google play with and mobile phone number stored in your contact book especially under Samsung Account.
    If this doesn't work add your friend's current and old mobile number and Gmail email address.
    Having old and new Mobile numbers should work, when you have done this go to S Health then refresh. Storing your friend's old number is because your friend might have registered the phone with the old number but now has a new number
    anon(9983233) likes this.
    09-08-2016 11:43 AM
  21. Mike Stoner's Avatar
    Both people MUST have Together turned on in SHealth in order for you to see them. Simply having SHealth is not enough. You will not be able to add friends/find if they don't have it turned on. Once both parties have it on you should be able to add them no problem.
    That was it, quick and simple. Thank you for your post!
    09-10-2016 12:58 PM
  22. Brinda Sahoo's Avatar
    Hello,
    To add friends pls follow below method:

    1.Save your friend's contact in mobile(not in sim) & your friend should also save your contact in mobile.
    2.Add Samsung account
    3.Mobile date & time should be correct.
    4.Activate Together feature in Shealth(You and your friend)
    5.Verify your contact.
    6.Send request(Follow Step challenge procedure guideline)

    Thanks
    09-17-2016 01:48 AM
  23. Danny Kay1's Avatar
    This still does not work.
    09-22-2016 05:27 PM
  24. Brinda Sahoo's Avatar
    @ Danny Kay1 ,
    Which version of Shealth you are using?
    09-28-2016 03:38 AM
  25. aab4000's Avatar
    All of your contacts need to have their mobile numbers as +44 in front and not just 07***

    Worked for me!
    10-02-2016 12:22 PM
31 12

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