Hi,
On Monday, about a week after putting the new android update on, i was randomly forced to change my back up password (i use fingerprint usually) to unlock my phone. As i was needing to make an urgent and important call, i changed it and in my haste, clearly haven't remembered what i used. I've tried various combinations and locked the phone to every hour and will continue trying (done about 8 so far).
Google android device manager won't work apparently to unlock it as i have both fingerprint and password on it (i've tried), i also don't appear to have a samsung account. I didn't set up the phone, the mobile provider did it all in store and i just let them get on with it. I have since set one up but as location isn't on my phone, i can't finish the set up.
I've rung samsung and they've told me there are no options bar factory reset (in which i lose my 3,500 photo's of my kids) and i am distraught at the prospect.
I find it hard to believe that there is nothing else that you can do - can anyone help me please?
Thank you
On Monday, about a week after putting the new android update on, i was randomly forced to change my back up password (i use fingerprint usually) to unlock my phone. As i was needing to make an urgent and important call, i changed it and in my haste, clearly haven't remembered what i used. I've tried various combinations and locked the phone to every hour and will continue trying (done about 8 so far).
Google android device manager won't work apparently to unlock it as i have both fingerprint and password on it (i've tried), i also don't appear to have a samsung account. I didn't set up the phone, the mobile provider did it all in store and i just let them get on with it. I have since set one up but as location isn't on my phone, i can't finish the set up.
I've rung samsung and they've told me there are no options bar factory reset (in which i lose my 3,500 photo's of my kids) and i am distraught at the prospect.
I find it hard to believe that there is nothing else that you can do - can anyone help me please?
Thank you