06-19-2016 05:05 PM
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  1. AC Question's Avatar
    AC Question
    My phone was perfectly fine I woke up and my whole screen was black it wasn't working anymore which is weird because nothing happend to my phone. I fixed the screen it started working up again now randomly my keyboard, some of the letters are not working and I need it those letters so I can put in the password to my phone. Finger print isn't work either
    06-18-2016 12:26 PM
  2. Javier P's Avatar
    Javier P
    Ambassador
    Welcome to the forums. What phone do you have? Take a look at this thread and see if any of those fixes work for you.

    http://forums.androidcentral.com/sho...d.php?t=635028
    Screen unresponsive in some places? Try these fixes.
    06-18-2016 01:22 PM
  3. Queenhafsa's Avatar
    Queenhafsa
    Originally Posted by Javier P
    Welcome to the forums. What phone do you have? Take a look at this thread and see if any of those fixes work for you.

    Screen unresponsive in some places? Try these fixes. - Android Forums at AndroidCentral.com
    Screen unresponsive in some places? Try these fixes.
    I have the S6 the one where battery can't come out. the last question I said that I fixed the screen by rebooting my phone but then it turned black again and last time I rebooted it into work immediately as a rebooted it it took me at least 20 tries then it turned on by itself
    06-18-2016 01:46 PM
  4. Queenhafsa's Avatar
    Queenhafsa
    My last post I said that I fixed the black screen but then it turned black again after I rebooted it doesn't work immediately after I rebooted I have to reboot it multiple times now rebooting my phone isn't working. I have the Galaxy S6 the one the battery can't come out. Also I read the thing you sent me and I can't even unlock my phone I have to put in my password in order to get into my phone and some of the letters are frozen and I can't get in to delete apps that you say
    06-18-2016 01:48 PM
  5. Queenhafsa's Avatar
    Queenhafsa
    Okay now it keeps just shutting on and off
    06-18-2016 02:08 PM
  7. Javier P's Avatar
    Javier P
    Ambassador
    It seems you have a bigger problem than just some letters being unresponsive in your keyboard. You should consider a factory reset or even taking your phone to a repair shop. Probably it won't help, but you could try booting your phone into safe mode to rule any conflict with a third party app out.
    Laura Knotek likes this.
    06-18-2016 04:15 PM
  8. Queenhafsa's Avatar
    Queenhafsa
    How do I put it into safe mode?
    06-18-2016 04:21 PM
  9. Javier P's Avatar
    Javier P
    Ambassador
    Try this.
    Attached Thumbnails Why randomly some of my letters on keyboard not working-1466282096541.jpg  
    06-18-2016 04:35 PM
  10. Queenhafsa's Avatar
    Queenhafsa
    Please resend it. It isn't opening
    06-18-2016 10:55 PM
  11. Javier P's Avatar
    Javier P
    Ambassador
    Let's try this then. I know, the link is a mess, but this always happens with Samsung support pages. Don't ask me why It works though.

    https://forums.androidcentral.com/e?...token=khUJ8l6F
    06-19-2016 05:05 PM
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