Shop HP’s Memorial Day Sale:Save up to 61% on PCs and more!
  1. AC Question's Avatar
    So for example i receive a text message, click the three dots, add to contacts, create new contact, type in information, click the tick sign and it says contact saved. an hour later it has deleted the contact so it just shows the number at the top of a text, not the name and i have to do it again. it does this via saving from text, phone call and saving through the contacts app
    06-26-2016 11:18 AM
  2. Javier P's Avatar
    Welcome to the forums. This is strange. Try a couple of things. Open the Contacts app - three dots top right - contacts to display. What do you have selected here? Also, when you add a contact, what do you see under the avatar? Is it the right Google account?
    06-26-2016 11:46 AM
  3. Ross46's Avatar
    when i open the contacts to display option it says "all contacts". and i'm not sure what you mean by avatar but it has outlook account, not google account. Is this the problem? Thankyou
    06-26-2016 12:00 PM
  4. Javier P's Avatar
    Hello Ross, thanks for registering. Not sure, but maybe your new contacts are being created as Outlook ones and that's the problem.
    Attached Thumbnails Why won't my moto g 3rd gen save a contact?-1466961097628.jpg  
    06-26-2016 12:11 PM
  5. Ross46's Avatar
    Possibly. But on what contatcs are shown it says "all", so surely it should still save them and show them. Unless because its outlook it doesn't save numbers. How do i change it so that it saves under a gmail account? Thanks
    06-27-2016 05:57 AM
  6. Javier P's Avatar
    Try this. When you add a contact tap on 'more fields' and the first option includes a drop down menu to select the account to save it.

    I prefer just using Google contacts, so it's easier to have a backup and better to avoid duplicates.
    06-27-2016 06:06 AM
  7. Ross46's Avatar
    So after doing as Javier P said it seems to have kept the contact, whereas it would have been 30 minutes to an hour and it would have been gone. Thanks everyone. Hopefully this will help someone else out
    Javier P likes this.
    06-29-2016 03:10 AM
  8. Javier P's Avatar
    So after doing as Javier P said it seems to have kept the contact, whereas it would have been 30 minutes to an hour and it would have been gone. Thanks everyone. Hopefully this will help someone else out
    Glad it helped and thanks for the follow up. See you around the forums.
    06-29-2016 04:04 AM
  9. Chris102938's Avatar
    This was the problem for me as well: saving as an outlook contact rather than a Gmail contact. I solved that by going to outlook app>settings>click email address>turn off sync contacts
    12-04-2016 09:54 AM

Similar Threads

  1. Which of these two phones would you go with and why?
    By mobster011 in forum Ask a Question
    Replies: 9
    Last Post: 06-28-2016, 08:50 AM
  2. why my samsung tab 2 getting hot when charging
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 06-26-2016, 10:14 PM
  3. Replies: 1
    Last Post: 06-26-2016, 11:33 AM
  4. Why do I keep receiving a security code from cm via txt?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-26-2016, 11:14 AM
  5. Cannot change my lock screen clock?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 06-26-2016, 11:00 AM
LINK TO POST COPIED TO CLIPBOARD