06-27-2016 05:20 PM
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  1. AC Question's Avatar
    AC Question
    My apps crashes ever since my phone was reformatted due to virus. When im on my facebook, whether just scrolling down the news feed, or viewing a video, for like 2 to 3 mins, my facebook app suddenly shuts down. I already tried uninstalling it, still the same. Facebook msngr also crashes. What should i do?
    06-27-2016 05:00 PM
  2. belodion's Avatar
    belodion
    Q&A Team
    Ambassador
    Moderator
    When you say that you formatted the phone, do you mean factory reset? If so, did you untick/uncheck Auto-Restore Apps?

    Is it only the two apps that you mention that are affected?

    Have you tried Safe Mode, to test whether a third-party app is causing trouble?
    06-27-2016 05:20 PM
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