1. AC Question's Avatar
    goggle account on phone is different on my Samsung account. Can't open phone to reset password.
    07-03-2016 04:16 AM
  2. anon(9801888)'s Avatar
    goggle account on phone is different on my Samsung account. Can't open phone to reset password.
    Hello.
    Do you have your Google account already on the phone?

    You can factory reset your phone in Recovery Mode (device off using the buttons) but if it's running Android 5.1 or higher you need the original Google account to start it up.

    You can try setting a new lock with your Samsung account in Samsung Find my Mobile.
    Or try www.google.com/android/devicemanager then Lock.
    07-03-2016 07:46 AM

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