My sd card is not registering in my new htc phone !!

[AC Question]

I had an Alcatel one touch pop d5 phone, & have just bought a HTC desire 626 phone. When I put the memory card in correctly & turn phone on it gives me a grey menu under storage, as if there is not one put in at all, please help. !! Have tried removing & putting back, but no joy !!

 

[the tall guy]

Hi, have you tried formatting the card to see if it works? if you plan on formatting, make sure you back up the data on the card as it'll be lost.