why is my text sound notification not working on my Android?

[AC Question]

I have gone to settings and tried to figure out why I have no notification sound for incoming text messages. Nothing I have done helps, or solves this problem

 

[Morty2264]

What kind of device do you have? Do you have your current messaging app set as the default messaging app? What kind of file is this ringtone - was it from a Downloads folder or from an installed app like Zedge?

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