HELP! Can't get photo's off phone! HELP!

[AC Question]

HELP PLEASE.....
I have a Galaxy SII with an Android 2.3 os that has a cracked & black screen. I'm desperately trying to get the photos & video's copied to my computer. When I plug the phone to the computer, it doesn't see it. I tried using the Samsung Smart Switch but it doesn't support my device. ANY suggestions on how or if this is even possible are greatly appreciated. Thank you.

 

[anon(632115)]

Try using Samsung Kies instead. The only issue is you will need to unlock the device's screen lock. Are you still able to do that?

 

[SheltonSoccerMom]

The screen does not have a code or lock on it. I will try your suggestion and let you know. Thanks so much!