1. AC Question's Avatar
    i had no issues until a software upgrade to marshmallow - now i cant get any pictures off my phone to clear some space. all apps - even keis -- says the phone is locked and there is no pictures on the phone.
    07-10-2016 07:39 AM
  2. zuben el genubi's Avatar
    Are you using an external card? Can you see the card if you just plug the USB into Windows instead of Kies? The card should be listed as media. If you can see the card under "My Computer" just copy the files somewhere else.

    MM has decided that External card is either media or apps. It can't be both.
    07-10-2016 09:28 AM
  3. anon(632115)'s Avatar
    S6 does not have sd cards. I think the OP may mean screen is locked so it needs to be unlocked
    07-10-2016 09:46 AM

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