My status bar at top of screen will not pull down how can I fix it

[AC Question]

Samsung Galaxy Note 3 the bar at the top of the screen will not pull down to check any notifications or anything we're not moved how can I fix it

 

[Javier P]

Welcome to the forums. Sometimes this issue is caused by a conflict with a third party app that you downloaded. Boot into safe mode and see if the problem persists. Apps like Clean Master or other RAM managers are known for causing similar issues. Tell us how it goes.