screen will not slide

[AC Question]

I have a Samsung galaxy 3 and the screen will not slide...its like its frozen...help!!! TIA

 

[Javier P]

Welcome to the forums. Does the problem persists after a reboot? Have you already tried removing temporarily the battery?

 

[DGILMORE1964]

I have tried removing the battery...and up in the left corner is a small hand???? whats that????

 

[Javier P]

Thanks for signing up! It's possible that you have some accessibility option enabled, like TalkBack or similar. First try expanding the notification shade and see if it can be disabled from there. If not, you need to disable it from settings - accessibility. Just be aware that you'll need to swipe with two fingers at the same time to navigate through menus and use a double, or even triple, tap to select the different options. Tell us how it goes.

 

[DGILMORE1964]

All I can say is you are the BOMB!!!! My phone is working!!!!!!!!!!!!!! Thank you so much for your help!!!

 

[Javier P]

All I can say is you are the BOMB!!!! My phone is working!!!!!!!!!!!!!! Thank you so much for your help!!!

Hahaha! Glad it helped and thanks for the follow up! See you around the forums.