07-27-2016 07:56 AM
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  1. AC Question's Avatar
    AC Question
    Wife's GS5 screen is completely dead, but the phone is otherwise fine. It is not backed up due to exceeding max storage on cloud, so I'd like to extract data using USB link to PC. Problem is, when I connect USB, the PC just shows "SAMSUNG-SM-G900V" under "Devices and Drives". Clicking this link shows an empty folder. I have to access the phone screen to see the "USB Charging...Tap here for more options" in order to enable file transfer. But the phone screen is not functioning. What can I do?

    Thanks!
    Peter
    07-17-2016 07:57 PM
  2. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    Hi Peter - did you find away around this issue?
    07-27-2016 07:56 AM
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