1. Huxington's Avatar
    Hi all. My phone connects to Wi-Fi without any problems but it will not, for the life of it, connect to 3G and I'm incredibly frustrated. I mostly use Wi-Fi but I want to use 3G occasionally and it just refuses to work, for whatever reason. My old man has the same phone as I do, we're in the same area, and his works with no problems at all. That means it's not the area I'm in that is causing the issue. Any suggestions would be most welcome. I don't know what else to do anymore. Thank you.
    07-18-2016 03:43 PM
  2. Laura Knotek's Avatar
    Welcome to Android Central.

    Are you using a device you got from your carrier or an unlocked device branded to a different carrier? If so, have you checked your data APN?
    anon(632115) likes this.
    07-18-2016 04:05 PM
  3. Huxington's Avatar
    It's from my carrier. Where would I find my data APN?
    07-18-2016 04:15 PM
  4. mehigh101's Avatar
    Welcome to AC! Press "Thanks!" if I helped you!
    Settings - Mobile networks - Acces Point Names
    Sent from my Samsung Galaxy S7 Edge SM-G935F
    07-18-2016 04:25 PM
  5. Huxington's Avatar
    When I open Mobile Networks, I don't see an option for Access Point Names. I see Data enabled, Data roaming, and System select.
    07-18-2016 10:59 PM
  6. Huxington's Avatar
    Called a help line, my phone was reprogrammed twice. That didn't work. I also did a factory reset. Am I out of luck? I really don't know else I can do, any help or advice would be appreciated.
    07-19-2016 02:06 PM
  7. Laura Knotek's Avatar
    Is your device still under warranty? Perhaps it could be sent for warranty repair.
    07-19-2016 03:02 PM

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