1. AC Question's Avatar
    I had set up my galaxy note 4 with the fingerprint lock screen a few weeks ago and it was working perfectly until it suddenly dissapeared and all I'm left with now is a black lock screen and it's asking for a password or backup code, which I have no idea what it is after trying so many possibilities. A message will come up saying 'unable to verify your finger print 5 times. Try again in 30 seconds.' It didn't even have the finger print scanner there for me to verify anyway! and now I can not get into my phone at all. any one else experience this or have any suggestions?
    07-19-2016 05:54 AM
  2. the tall guy's Avatar
    Hi, did you manage to get access to your device? have you tried using Android Device Manager?
    07-25-2016 05:24 AM

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