1. AC Question's Avatar
    What is 'com.android.snap'? I recently did a system update on my Bluboo Picasso smartphone running Android 5.1 and this keeps poping up, just a blank black screen...how to make it stop?
    07-19-2016 05:06 PM
  2. dpham00's Avatar
    Can you post the exact message?
    07-19-2016 05:20 PM
  3. mehigh101's Avatar
    Welcome to Android Central!
    It's probably the camera app. If you have enabled the developer options please uncheck the box that says : Show all ANRs.
    Best regards,Mikey. I hope you found what you were looking for.
    Sent from my Samsung Galaxy S7 Edge SM-G935F.
    belodion likes this.
    07-19-2016 05:39 PM
  4. Camilo Seguel's Avatar
    I got the same text on the same phone. I'l try your suggestion
    07-20-2016 08:38 AM
  5. Camilo Seguel's Avatar
    Nop, it dosn't work
    07-20-2016 09:48 AM
  6. Arakelthedargon's Avatar
    It is a system app and can not be removed but it can be disabled. Its real name is something like "com.gyaun.android". AVG detects it as a virus( malware to be exact) and gives the possibility to disable it on Android 5.1 Blubo Picasso cell phones( Tested with Blubo Picasso Android 5.1, Ram 2GB, ROM 16GB). If this does not work please reset your phone to the factory settings, install AVG and scan for viruses. If possible scan your phone with a PC and panda antivirus. Than update the phone and scan again after 24 hours of completion of the update in order to check if the virus comes with the update or after that( the phone must be running for these 24 hours!).

    If this helped you please vote!
    belodion likes this.
    09-27-2016 11:21 AM
  7. fumassa's Avatar
    Hi I just bought a cheap phone to my daughter, and reading the reviews, I found this view, I have searched our MAX PRO Doogee X5, and this also appears on system services 'com.android.snap'.
    Years ago I also bought another Chinese economic mobile and also had a similar type of malware that data sent to a Chinese server. Rooted was very difficult, in the end I got it.


    Although the phone is not bad for what it cost, display advertising and sends data to a Chinese server.

    Mitigation of the problem: Go to Applications, mark "view system applications" search "com.android.snap" (the application that displays advertising is passed by a system application and can not be disabled) and try:
    - Disable (be rerun after reboot)
    - Remove all permissions.
    - Block notifications from that app.

    Second solution: Install a firewall as "non-root Firewall" and deny connections of the application.

    In my case, I checked the firewall using the app "com.android.snap" connects and sends data to:
    If it's any help.
    belodion likes this.
    10-02-2016 04:39 AM
  8. Jenn Huntingdon's Avatar
    I have bluboo picassa. Why and what is com.android.snap?
    01-04-2017 06:02 PM
  9. Saowaluk Fukseng's Avatar
    01-04-2017 09:36 PM
  10. AlexM 3D's Avatar
    "Application com.android.snap stopped working"
    I cant do anything without this message keep poping up. What is it, or rahter how can I get rid of it?
    Bluboo Picasso phnoe
    01-06-2017 06:02 AM
  11. belodion's Avatar
    [Thank you to mehigh101, Arakelthedargon, and fumassa for your responses.]
    01-06-2017 06:38 AM
  12. jollyporter's Avatar
    AVG found it and disabled it. Seems OK after a restart. Thanks.
    belodion likes this.
    01-07-2017 04:47 AM
  13. Tic_Ettac's Avatar
    In fact i don't know really what is com.android.snap but i tried all the others things evryone said and it wasn't working so my answer is just to delet the data of the application com.android.snap. BUT don't make me responsable if it delete others data: it didn't change anythings on my Bluboo picasso 5.1 but i'm not an android developper so i don't know really what this application deserve. SO DON'T DO IT IF YOU'RE NOT SURE.
    01-26-2017 03:51 PM
  14. aritz's Avatar
    No para de salirme en la pantalla con.android.snap
    02-05-2017 04:18 AM
  15. drhesham's Avatar
    Hi ,,
    I'm not sure it's a virus or not ,
    But I'm sure if you disabled it , the face enhancement nice tool in photo gallery will stop !
    04-22-2017 03:45 AM
  16. Wayne Benson's Avatar
    My anti virus found com.android.snap, is it safe to
    Keep, or is it unsafe?
    05-16-2020 12:28 PM
  17. mustang7757's Avatar
    My anti virus found com.android.snap, is it safe to
    Keep, or is it unsafe?
    Hi, welcome !

    Can check this article
    05-16-2020 12:35 PM
  18. B. Diddy's Avatar
    Welcome to Android Central! Also, which phone do you have? See also this thread: https://www.androidpit.com/forum/722...5-max-problems
    05-16-2020 12:38 PM
  19. B. Diddy's Avatar
    You mentioned in your other post (https://forums.androidcentral.com/an...ep-unsafe.html) that you have an Xgody phone, which is a Chinese brand like Doogee. Chances are that these companies are preinstalling this adware. If you have the option to Disable the app in Settings>Apps​, then try that.
    05-16-2020 12:48 PM
  20. methodman89's Avatar
    Doogee - sounds like Dodgy - ie questionable or suspicious. The irony...
    B. Diddy likes this.
    05-16-2020 01:28 PM
  21. B. Diddy's Avatar
    Doogee - sounds like Dodgy - ie questionable or suspicious. The irony...
    LOL -- I was thinking more like Doogie Howser, MD.
    05-16-2020 03:55 PM
  22. B. Diddy's Avatar
    Here's another thread about it: https://www.reddit.com/r/chinaphones...ee_x5_max_pro/
    05-16-2020 03:58 PM

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