Hi,
So to start off with I did already go through the warrenty and they are sending me a replacement phone, but I want to be sure that this is really an issue and they wont try to sneak attack me with fees.
I have had my Samsung Galaxy s7 just over a month, when I first got it I could go a full day of active use (Facebook, downloading, games, youtube etc) and it would last me from morning until night (say about 7:30 to almost 10) then I noticed all of the sudden it started draining faster and I had to charge it more. The other night is when I really noticed the issue, I had charged it fully, took it off the charger (all apps closed) put it on my end table and went to sleep about midnight, I woke up around 5 or 5:30 am for unknown reasons but I saw the light flashing for a notification, and checked my phone, that's when I saw it was at 64%..... it was not used at all in that time span, i was sleeping, and it was in power saving mode. When I first got the phone I did the same method of charging to full and taking off the charger (to avoid over charging) and it would go down maybe 2 %, maybe in the time span of 11pm-7 or 8 am. So that was a huge difference, I didn't know what to think, i tried searching for issues, found nothing, made sure nothing was running in background, everything was off, nothing should have drained my battery from 100 to 67 in a span of 5 hours of no use.
Anyway, I charged it back up to full, I had work in the morning so no one wants a dead phone during the day, so I wwent back to sleep woke up a little while later about 8. Phone is 100%, i took it off the charger and saw it immediatly dropped to 99%... i was so confused, went down had breakfast, not even 5 minutes (all i had was a piece of fruit nothing big) and went up and saw my phone dropped another % I was so confused, went about my morning and went to work. All I did with the phone was message someone a few times, way less then I normally do with the phone, and i copied my contacts in case I had to factory reset my phone or if i was going to need to replace it. But in that span of a little after 8 to a little before noon (little under 4 hours mind you) my phone went from 100% to 0%.
I let it sit dead for a little, giving it a break, then i charged it, it got to about 63% and i gave it to my mom to bring it to ATT to have them look at it, well, in the 30 min span it took for her to go over and talk to them and bring me back the phone it went down to 54% (They told my mom the phone was fine that its normal for it to drain this fast.) I knew something was wrong, they said they didnt have the tech to run diagnostics from the store and i had to call a number, so I did I explained everything to 4 different people yesturday and they all said no that drainage is not normal, something sounds wrong, so when I got on the phone with the Warrenty guy we spent 3 hours trying to sort things out with my phone, to make sure it was indeed a faulty battery. He tried remoting into my phone but nothing was working, the drainage was still going fast, while on the phone with him i was even telling him as my phone drained and he was shocked. We looked trough my battery usage, even factory reset it. Last night after the factory reset it was still draining 1% every couple minutes. So in the end we decided that it was best they send me a new phone and i send them this one for them to fix.
I charged it again last night, i'm trying to monitor the battery close now, so I'm running a test now, i havent touched my phone since taking it off the charger (it is on normal mode, with display on people told me, every forum told me that feature should only use about or less then 1% an hour so it is not the thing draining my phone)I took it off the charger at 100% at 9:55 am it didn't immediatly drop so maybe the factory reset helped slightly, but it is now 10:30 and it is at 88% not even an hour and it is down 12%..... that's not normal right?
Other info: the night my battery went from 100-60 something i looked at the battery usage and it said the only thing running was Media, I had no media running when i clicked it, media said it included my Gallery and my download manager. When things update or download my phone leaves me a notification, there was none, i only woke up to an email notification and a messenger one, nothing else, so i have no idea what "media" it was using while the phone wasn't even being used.
that media thing is always coming up on top too, even now probably, if it isnt 100% usage it is about 60% of my battery usage.
So from all this, can assume there is something wrong with the battery, and they will find something wrong with it and not try to say my phone was fine and i wasted their time right? I also remembered the camera wasnt working when i got it anyway, but forgot to mention that on the phone, so i think this s7 was just bad from the start and it just took time to show it.
Well my power went out when i went to post so since its back on i can do a small update for the battery, 10:55 it is down 20%
So to start off with I did already go through the warrenty and they are sending me a replacement phone, but I want to be sure that this is really an issue and they wont try to sneak attack me with fees.
I have had my Samsung Galaxy s7 just over a month, when I first got it I could go a full day of active use (Facebook, downloading, games, youtube etc) and it would last me from morning until night (say about 7:30 to almost 10) then I noticed all of the sudden it started draining faster and I had to charge it more. The other night is when I really noticed the issue, I had charged it fully, took it off the charger (all apps closed) put it on my end table and went to sleep about midnight, I woke up around 5 or 5:30 am for unknown reasons but I saw the light flashing for a notification, and checked my phone, that's when I saw it was at 64%..... it was not used at all in that time span, i was sleeping, and it was in power saving mode. When I first got the phone I did the same method of charging to full and taking off the charger (to avoid over charging) and it would go down maybe 2 %, maybe in the time span of 11pm-7 or 8 am. So that was a huge difference, I didn't know what to think, i tried searching for issues, found nothing, made sure nothing was running in background, everything was off, nothing should have drained my battery from 100 to 67 in a span of 5 hours of no use.
Anyway, I charged it back up to full, I had work in the morning so no one wants a dead phone during the day, so I wwent back to sleep woke up a little while later about 8. Phone is 100%, i took it off the charger and saw it immediatly dropped to 99%... i was so confused, went down had breakfast, not even 5 minutes (all i had was a piece of fruit nothing big) and went up and saw my phone dropped another % I was so confused, went about my morning and went to work. All I did with the phone was message someone a few times, way less then I normally do with the phone, and i copied my contacts in case I had to factory reset my phone or if i was going to need to replace it. But in that span of a little after 8 to a little before noon (little under 4 hours mind you) my phone went from 100% to 0%.
I let it sit dead for a little, giving it a break, then i charged it, it got to about 63% and i gave it to my mom to bring it to ATT to have them look at it, well, in the 30 min span it took for her to go over and talk to them and bring me back the phone it went down to 54% (They told my mom the phone was fine that its normal for it to drain this fast.) I knew something was wrong, they said they didnt have the tech to run diagnostics from the store and i had to call a number, so I did I explained everything to 4 different people yesturday and they all said no that drainage is not normal, something sounds wrong, so when I got on the phone with the Warrenty guy we spent 3 hours trying to sort things out with my phone, to make sure it was indeed a faulty battery. He tried remoting into my phone but nothing was working, the drainage was still going fast, while on the phone with him i was even telling him as my phone drained and he was shocked. We looked trough my battery usage, even factory reset it. Last night after the factory reset it was still draining 1% every couple minutes. So in the end we decided that it was best they send me a new phone and i send them this one for them to fix.
I charged it again last night, i'm trying to monitor the battery close now, so I'm running a test now, i havent touched my phone since taking it off the charger (it is on normal mode, with display on people told me, every forum told me that feature should only use about or less then 1% an hour so it is not the thing draining my phone)I took it off the charger at 100% at 9:55 am it didn't immediatly drop so maybe the factory reset helped slightly, but it is now 10:30 and it is at 88% not even an hour and it is down 12%..... that's not normal right?
Other info: the night my battery went from 100-60 something i looked at the battery usage and it said the only thing running was Media, I had no media running when i clicked it, media said it included my Gallery and my download manager. When things update or download my phone leaves me a notification, there was none, i only woke up to an email notification and a messenger one, nothing else, so i have no idea what "media" it was using while the phone wasn't even being used.
that media thing is always coming up on top too, even now probably, if it isnt 100% usage it is about 60% of my battery usage.
So from all this, can assume there is something wrong with the battery, and they will find something wrong with it and not try to say my phone was fine and i wasted their time right? I also remembered the camera wasnt working when i got it anyway, but forgot to mention that on the phone, so i think this s7 was just bad from the start and it just took time to show it.
Well my power went out when i went to post so since its back on i can do a small update for the battery, 10:55 it is down 20%
Facebook
Twitter
Instagram