My mophie s6 edge case battery isn't full when charged overnight.

[AC Question]

There's something weird with my Mophie S6 Edge case where I charge my case with my phone attached. When I charge my case and phone overnight with my phone on, my case's battery doesn't seem to be fully charged. My phone and my case are both fully charged if I turn off my phone and charge it overnight. Is anyone encountering this?

 

[the tall guy]

Hi, have you raised this query with the sellers of the device?