1. AC Question's Avatar

    I am using a Samsung Galaxy Note Edge Device which originally came with Lollipop on it but I had device heating up issue, following which I took it to the service centre and they did some research and downgraded the OS to Kitkat. I a aware that the Marshmallow update is now out and is available for my phone but the problem is that when I check for updates, it keeps saying that the latest updates has been installed and not even showing me Lollipop as an update.

    I am not getting time to take it to the service centre as they kill a whole day of mine and finally they ask me to leave the phone with them for a day. I am not in a position to do so as I am constantly travelling. Can anyone help me with this issue?
    07-24-2016 04:22 PM
  2. Sam_Gs7's Avatar
    Hello-Guest : Could you be more specific, with the Phone name..
    You refer to SamGNote-Edge any number like Note1-3..if it came
    with Lollipop got upgraded to Marsmallow,.the Carrier who
    provide the service is the indicated to helpYou better
    07-24-2016 05:55 PM

Similar Threads

  1. OTA update to Marshmallow from KitKat?
    By sma_16 in forum Google Nexus 7 Tablet (2013)
    Replies: 2
    Last Post: 07-26-2016, 10:59 PM
  2. Does Android not upgrade to the next edition?
    By ChrisS9938 in forum Ask a Question
    Replies: 4
    Last Post: 07-25-2016, 10:07 PM
  3. 4G gone after latest update
    By Royrob in forum Huawei P9 & P9 Plus
    Replies: 1
    Last Post: 07-24-2016, 10:09 PM
  4. Security update keeps popping up but says I already have it.
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 07-24-2016, 03:50 PM
  5. GALAXY Tab 4 7" WiFi getting lollipop update!
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 07-24-2016, 03:26 PM