07-25-2016 04:35 PM
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  1. AC Question's Avatar
    AC Question
    The touch screen works. There is no damage to the phone. Screen looks brand new.

    The fall was about 4-5ft and it had a case on it.

    If I hit the power button and swipe out of the lock screen I can turn the volume up and down so I know the touch screen is working.

    What could fix this issue? Im wondering if a cable got knocked loose or if I should send it to Samsung. They said it was under warranty still but im sure they would classify it as accidental damage.
    07-25-2016 02:31 PM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    Well, it is accidental damage, unless it developed a fault between the drop and impact, which is fantastically improbable. Whatever is wrong, it will need attention.
    07-25-2016 04:23 PM
  3. AlphaTango414's Avatar
    AlphaTango414
    You will need a new digitizer.
    07-25-2016 04:35 PM
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