1. AC Question's Avatar
    i got some problem with my samsung galaxy s3 which made my phone run slow. So i made a restart on the phone , after that i completed doing the restart, am not able to get access to mine google play store. first they ask me of either mine existing email or to create new. I choose existing then type mine email and my password correctly but they write to me "cant establish a reliable connection to the server. this could be a temporary problem or your android device may not be provisioned for data services. if it continues, call customer care.
    07-26-2016 07:44 AM
  2. tony bag o donuts's Avatar
    Call customer care. Also if you can, try your phone on another device.
    My son just had this happen on a Razr M and what we found out on XDA was that the OS somehow was corrupted.

    I would try these steps:

    1) log in from another device.
    2) If it works, contact customer care
    3) check to see how many devices under your account in the google play store and delete any older devices.
    4) wipe cache on phone giving you the problems.
    5) factory reset after backing up any files you can.
    07-26-2016 09:01 AM

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