1. AC Question's Avatar
    My Samsung Galaxy Y is on loop on the Samsung logo and it will not let me hard reset it and when I used Kies it says DOESN’T SUPPORT INITIALIZING and it keeps saying lost connection. My model is GT-S5360.
    Please Help Me!!!
    07-28-2016 10:59 AM
  2. NexusIsMasterRace's Avatar
    If it's still under warranty return it.
    07-28-2016 03:21 PM
  3. anon(632115)'s Avatar
    That error msg is generally caused by a poor connection. Try a different cable and USB port. Why can't you reset the d3vice?
    07-28-2016 03:26 PM

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