1. AC Question's Avatar
    message I am getting on my phone is: This phone is locked because of an abnormal factory reset. sign in to the Samsung account that was previously used on this phone to confirm that it belongs to you. I am locked out of my phone for past 3 days. have been getting the run around with no help. Samsung support tech very rude, will not help and keeps hanging up on me.
    07-28-2016 02:47 PM
  2. anon(632115)'s Avatar
    If you can't access the Samsung account associated with the phone it's not going to work ever
    07-28-2016 03:18 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Is this your phone? Did you buy it used from someone else? Factory Reset Protection is a way to discourage theft, because the phone won't work if someone does a factory reset without the original owner first removing his or her Google and Samsung account. You need to figure out what the Samsung account name and password is, and Samsung won't help you with that.
    07-28-2016 06:30 PM
  4. Tim1954's Avatar
    As per above comments, Samsung doesn't know if the phone is really yours or you stole it from some poor person and are now trying to get it working...
    07-28-2016 08:11 PM

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