ok google says offline

[AC Question]

galaxy S4 phone says its offline when I have strong wifi signal

 

[GRIMWALD]

It may be that your router is bad.
If you have any other Wifi devices, check to see if they can connect.

GRIM

 

[ggl696]

My Galaxy Note 5 is now doing the same thing. You say "OK Google" and give a voice command and the next screen says "you are offline". My wife's Galaxy S6 still works with OK Google.

 

[GRIMWALD]

If you have access to another WiFi network, check your device connections with that network to see if you have the same issues. If not then it is a router issue and not a device issue.

GRIM

 

[B. Diddy]

Welcome to Android Central! I agree with GRIMWALD. Does this happen on both wi-fi and mobile data, or only wi-fi? Do any other Google apps/services have problems as well?

 

[anonyx99]

I think I bug was introduced in a recent update. I have the same issue and cannot resolve it.
I've tried some of the suggestions in other forums to no avail so I'm going to wait for a future update.