07-31-2016 01:42 PM
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  1. AC Question's Avatar
    AC Question
    hello.
    I have Lg G3 T-Mobile. D-851. My problem is that my mobile turns off automatically 3-4 times in a day. It turns back on when I remove the Battery and insert it again. I have also changed the Battery but problem still persist. Kindly tell me what should I do ?
    I am using Android Marshmallow 6.0.
    07-31-2016 12:38 PM
  2. sydneycooper1979's Avatar
    sydneycooper1979
    Moderator Sergeant at Arms
    Hello! That is definitely not normal behavior. If you have already tried a new battery, you probably need to do a factory reset. If the problem persists after a factory reset, you may need to look into replacing your device. Please make sure you back up your pictures and contacts and such before for doing a reset.
    07-31-2016 01:42 PM
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