06-05-2017 10:49 PM
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  1. aniwtf's Avatar
    me too - i have samsung 4. And just today when I go to look at photos in the gallery it says "unfortunately cloudagent has stopped". There is no option in application manager for me to remove cloudagent
    I'm experiencing exactly the same thing with the gallery app.
    08-03-2016 01:45 PM
  2. aniwtf's Avatar
    Ok, the problem is directly related to Dropbox. Just sign out of Dropbox and the problem will get fixed right away. Worked with me!
    belodion and blakcountrykiwi like this.
    08-03-2016 01:47 PM
  3. richb89600's Avatar
    Possibly, a recent update to Dropbox (12.2.2) may have introduced this, however... to fix (as previously posted)...simply:

    Sign out of Dropbox in the Dropbox app
    Sign back in.

    Problem gone.
    belodion likes this.
    08-03-2016 02:31 PM
  4. missyvapes's Avatar
    didn't work for me on my Galaxy s4. Even reinstalled Dropbox
    08-03-2016 03:24 PM
  5. EmRo's Avatar
    Hi,

    I've got a Note 3 running 5.0 and experiencing the same. Everything was fine yesterday afternoon and suspect an update/push has taken place in the evening or during the night. This morning onward I'm not able to open the Samsung Video or Gallery apps - or rather I can but they crash out with the above error.

    I've read that this is related to Dropbox, but the same references are a few years old and disabling CloudAgent doesn't change anything. No success with cleaning tools or clearing the cache partition either. But what does help is switching wireless off. With mobile data still on I can use Video and Gallery as normal.

    Recently I was unable to view my Google account settings without it crashing... fixed by Google updating the Play services again. I'm hoping this will be something similar.

    Jonty.
    Same issue here. I disable wifi and no problem. Therefore might be linked to an app or service which is active when on wifi not on data from service provider. Have to digg deeper.
    08-03-2016 03:30 PM
  6. Winter_Weather's Avatar
    Ive been getting the same problem this evening. I tried signing out of drop box and back in but it didnt work ive tried force stopping and disabling cloudagent but it hasn't worked ive tried to re download cloud agent but that didnt work.. i dont know what else to try? Its also stopped me accessing about 20 pics just from today (it does let me view some) i dont know how to get these either can anyone help me?
    08-03-2016 05:04 PM
  7. Bojena's Avatar
    I signed out of Dropbox ...my gallery works again !!! Thank you
    belodion likes this.
    08-03-2016 05:27 PM
  8. John Duran's Avatar
    Same here in Sweden. Samsung Galaxy S4+. Signing out of Dropbox stopped my problem.
    belodion likes this.
    08-03-2016 05:36 PM
  9. TinaNZN's Avatar
    Fixed it! Thanks Jonty!
    belodion likes this.
    08-03-2016 06:51 PM
  10. belodion's Avatar
    All this feedback is welcome and helpful.
    Thanks especially to new members who have registered and given feedback. 👍
    Golfdriver97 likes this.
    08-03-2016 06:54 PM
  11. Deeks crazy's Avatar
    That fixed my problem for now. Thanks!
    08-03-2016 07:35 PM
  12. sambamm2010's Avatar
    I tried everything on my galaxy note 3, signed out of dropbox, even uninstalled all the updates and disabled the app. I am still getting the message, i can't open any photos that are emailed to me and i can't view my gallery. As soon as i open it i get the cloud agent message and it shuts down the gallery. This problem just started yesterday for me. Anyone else still having problems like me, I'm on a Sprint Galaxy note 3. Help!
    08-03-2016 07:38 PM
  13. Scouse Timo's Avatar
    I started getting this yesterday and did the same logged out and back in but still there on my S5. If you do not sync so that you have a folder for off line dropbox it does not pop up as soon as you sync and folder appears in Gallery it pops up. fault with cloud and Dropbox.
    08-03-2016 08:11 PM
  14. eternalchange's Avatar
    I just signed out of Dropbox, but I'm still getting the same error message in the camera app.
    08-03-2016 09:18 PM
  15. eternalchange's Avatar
    Ok, now I disabled wifi and the gallery works fine.
    08-03-2016 09:22 PM
  16. Pakom99's Avatar
    Thanks jontysoper for the info.... problem solve...
    08-03-2016 10:04 PM
  17. yut sri's Avatar
    I folllow Jonty recommendation by signing out from dropbox and my gallery can open now.....so happy to see the pictures again...
    08-03-2016 10:38 PM
  18. ibezdechi's Avatar
    Oh my goodness, this was a doozie problem.

    Anyway, I had to go the quit Dropbox thing twice....and now it works.

    AndroidCentral is the only site that had the best fixes to this problem. Thanks guys!
    Golfdriver97 likes this.
    08-03-2016 10:54 PM
  19. anniekitson's Avatar
    Huge thanks to Jonty. I logged out of Dropbox and got my Gallery back. Too scared to sign back in yet though, will wait for the problem to be fixed. I'm thinking it was the recent update from either Dropbox or Cloud, or maybe both.
    08-03-2016 11:01 PM
  20. Ahulani McAdam's Avatar
    I have the same problem. I'm hoping it's a bug they'll fix
    08-03-2016 11:10 PM
  21. Single Singer's Avatar
    I log out my dropbox and it worked.
    Now I can open gallery without error massage for cloud agent. 😄
    08-03-2016 11:36 PM
  22. Single Singer's Avatar
    I logged in again and there is no more problem for gallery.
    08-03-2016 11:40 PM
  23. Anne L's Avatar
    Signing out of Dropbox fixed this for me on my Samsung Galaxy Pro 8.4.
    Thanks to all who posted the answer!
    08-03-2016 11:44 PM
  24. rb29's Avatar
    Signing out of Dropbox isn't working for me either. I tried to disable CloudAgent but disable is grayed out. Only able to force quit. Tried clearing cache on both Dropbox and CloudAgent. Any other solutions found yet???????????
    08-04-2016 12:07 AM
  25. its_owais's Avatar
    Hi,

    The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:

    1. Open Dropbox, go into Settings and sign out.
    2. Check Gallery and/or other apps which would crash - they should work fine now.
    3. Open Dropbox and sign in again.
    4. If/when prompted, DO NOT link your account with the Samsung Device widget.

    So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.

    Jonty.


    Thank you soo much... it worked perfectly for me in my Samsung Note 3.
    08-04-2016 12:10 AM
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