[aniwtf]

me too - i have samsung 4. And just today when I go to look at photos in the gallery it says "unfortunately cloudagent has stopped". There is no option in application manager for me to remove cloudagent

I'm experiencing exactly the same thing with the gallery app.

[aniwtf]

Ok, the problem is directly related to Dropbox. Just sign out of Dropbox and the problem will get fixed right away. Worked with me!

[richb89600]

Possibly, a recent update to Dropbox (12.2.2) may have introduced this, however... to fix (as previously posted)...simply:

Sign out of Dropbox in the Dropbox app
Sign back in.

Problem gone.

[missyvapes]

didn't work for me on my Galaxy s4. Even reinstalled Dropbox

[EmRo]

Hi,

I've got a Note 3 running 5.0 and experiencing the same. Everything was fine yesterday afternoon and suspect an update/push has taken place in the evening or during the night. This morning onward I'm not able to open the Samsung Video or Gallery apps - or rather I can but they crash out with the above error.

I've read that this is related to Dropbox, but the same references are a few years old and disabling CloudAgent doesn't change anything. No success with cleaning tools or clearing the cache partition either. But what does help is switching wireless off. With mobile data still on I can use Video and Gallery as normal.

Recently I was unable to view my Google account settings without it crashing... fixed by Google updating the Play services again. I'm hoping this will be something similar.

Jonty.

Same issue here. I disable wifi and no problem. Therefore might be linked to an app or service which is active when on wifi not on data from service provider. Have to digg deeper.

[Winter_Weather]

Ive been getting the same problem this evening. I tried signing out of drop box and back in but it didnt work ive tried force stopping and disabling cloudagent but it hasn't worked ive tried to re download cloud agent but that didnt work.. i dont know what else to try? Its also stopped me accessing about 20 pics just from today (it does let me view some) i dont know how to get these either can anyone help me?

[Bojena]

I signed out of Dropbox ...my gallery works again !!! Thank you

[John Duran]

Same here in Sweden. Samsung Galaxy S4+. Signing out of Dropbox stopped my problem.

[TinaNZN]

Fixed it! Thanks Jonty!

[belodion]

All this feedback is welcome and helpful.
Thanks especially to new members who have registered and given feedback. 👍

[Deeks crazy]

That fixed my problem for now. Thanks!

[sambamm2010]

I tried everything on my galaxy note 3, signed out of dropbox, even uninstalled all the updates and disabled the app. I am still getting the message, i can't open any photos that are emailed to me and i can't view my gallery. As soon as i open it i get the cloud agent message and it shuts down the gallery. This problem just started yesterday for me. Anyone else still having problems like me, I'm on a Sprint Galaxy note 3. Help!

[Scouse Timo]

I started getting this yesterday and did the same logged out and back in but still there on my S5. If you do not sync so that you have a folder for off line dropbox it does not pop up as soon as you sync and folder appears in Gallery it pops up. fault with cloud and Dropbox.

[eternalchange]

I just signed out of Dropbox, but I'm still getting the same error message in the camera app.

[eternalchange]

Ok, now I disabled wifi and the gallery works fine.

[Pakom99]

Thanks jontysoper for the info.... problem solve...

[yut sri]

I folllow Jonty recommendation by signing out from dropbox and my gallery can open now.....so happy to see the pictures again...

[ibezdechi]

Oh my goodness, this was a doozie problem.

Anyway, I had to go the quit Dropbox thing twice....and now it works.

AndroidCentral is the only site that had the best fixes to this problem. Thanks guys!

[anniekitson]

Huge thanks to Jonty. I logged out of Dropbox and got my Gallery back. Too scared to sign back in yet though, will wait for the problem to be fixed. I'm thinking it was the recent update from either Dropbox or Cloud, or maybe both.

[Ahulani McAdam]

I have the same problem. I'm hoping it's a bug they'll fix

[Single Singer]

I log out my dropbox and it worked.
Now I can open gallery without error massage for cloud agent. 😄

[Single Singer]

I logged in again and there is no more problem for gallery.

[Anne L]

Signing out of Dropbox fixed this for me on my Samsung Galaxy Pro 8.4.
Thanks to all who posted the answer!

[rb29]

Signing out of Dropbox isn't working for me either. I tried to disable CloudAgent but disable is grayed out. Only able to force quit. Tried clearing cache on both Dropbox and CloudAgent. Any other solutions found yet???????????

[its_owais]

Hi,

The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:

1. Open Dropbox, go into Settings and sign out.
2. Check Gallery and/or other apps which would crash - they should work fine now.
3. Open Dropbox and sign in again.
4. If/when prompted, DO NOT link your account with the Samsung Device widget.

So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.

Jonty.

Thank you soo much... it worked perfectly for me in my Samsung Note 3.