07-31-2017 06:10 PM
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  1. AC Question's Avatar
    I have a Samsung Galaxy Avant for well over a year a just today I started getting this annoying error message only when using the Gallery app to view images. The message instantly pops up and when I hit OK the gallery just shuts down so it's impossible for me to view my images and videos. I cannot turn off or disable the CloudAgent app under the application manager in settings, it doesn't give me any such option. If someone can tell me how to insert screenshots I will be happy to do so. Thank you.
    08-02-2016 11:59 PM
  2. iamonlywill's Avatar
    I am getting the exact same problem, only I am using a Note 3. Could it be a recent update? It's extremely irritating.
    08-03-2016 04:47 AM
  3. steve gledhill's Avatar
    Yep - me too. VERY frustrating and I've tried the various steps I can find posted. In my application Manager all the buttons are greyed out and the cache always shows 12.00KB even just after I clear it. I can't look at pictures in Gallery.
    08-03-2016 06:27 AM
  4. mojo1444's Avatar
    Same issue with my note 2 and I had it for 3 yrs I think it's a recent update causing the issue
    08-03-2016 07:11 AM
  5. jontysoper's Avatar

    I've got a Note 3 running 5.0 and experiencing the same. Everything was fine yesterday afternoon and suspect an update/push has taken place in the evening or during the night. This morning onward I'm not able to open the Samsung Video or Gallery apps - or rather I can but they crash out with the above error.

    I've read that this is related to Dropbox, but the same references are a few years old and disabling CloudAgent doesn't change anything. No success with cleaning tools or clearing the cache partition either. But what does help is switching wireless off. With mobile data still on I can use Video and Gallery as normal.

    Recently I was unable to view my Google account settings without it crashing... fixed by Google updating the Play services again. I'm hoping this will be something similar.

    Amit Hasan1 likes this.
    08-03-2016 07:43 AM
  6. Jenclou's Avatar
    Very same here, using a galaxy S4... started yesterday only, but evenbif I force stop it won't help.
    08-03-2016 07:56 AM
  7. georgia noy's Avatar
    me too - i have samsung 4. And just today when I go to look at photos in the gallery it says "unfortunately cloudagent has stopped". There is no option in application manager for me to remove cloudagent
    Jan Verbakel likes this.
    08-03-2016 08:19 AM
  8. Chrishop's Avatar
    The same thing is happening to me with my galaxy 5. I don't have the CloudAgent app. It is so annoying
    08-03-2016 08:55 AM
  9. Golfdriver97's Avatar
    Does this happen when you look at Google Photos?
    08-03-2016 09:42 AM
  10. AJNoskie's Avatar
    Same here. Tried to post a picture to facebook. Found I can add them manually if I'm already in Facebook but if I view it while I'm in the camera app, that's when it crashes... so can't text pics to friends, email pics, etc.
    08-03-2016 10:19 AM
  11. Golfdriver97's Avatar
    08-03-2016 10:30 AM
  12. jontysoper's Avatar

    The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:

    1. Open Dropbox, go into Settings and sign out.
    2. Check Gallery and/or other apps which would crash - they should work fine now.
    3. Open Dropbox and sign in again.
    4. If/when prompted, DO NOT link your account with the Samsung Device widget.

    So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.

    08-03-2016 10:32 AM
  13. imtkjlu imtkjlu's Avatar
    Same problem Note 2 this morning in Sweden!
    08-03-2016 10:37 AM
  14. AJNoskie's Avatar
    Seems to have fixed it for me. I signed out of dropbox then back in and now no more crashing. Thanks!
    08-03-2016 10:51 AM
  15. Awanicious's Avatar
    Thanks a lot, this solve it on my note 3
    08-03-2016 11:32 AM
  16. Natcha64's Avatar
    Same here galaxy tab 4 ( since yesterday august 2nd "Unfortunately Cloud Agent has stopped"? each time I try to look at photos images videos etc everything crashes .. HELP!! so annoying!!
    08-03-2016 12:06 PM
  17. veneta stefanova's Avatar
    Same issue with my note 3.
    08-03-2016 12:08 PM
  18. anon(632115)'s Avatar
    Same here galaxy tab 4 ( since yesterday august 2nd "Unfortunately Cloud Agent has stopped"? each time I try to look at photos images videos etc everything crashes .. HELP!! so annoying!!
    Didn't you read the thread? The solution is there!!
    08-03-2016 12:09 PM
  19. Biempje's Avatar
    Thanks a lot Jontysoper . This solved my problem too for the time being!
    08-03-2016 12:10 PM
  20. Natcha64's Avatar
    ..this didn't work on galaxy tab 4 can't sign out of dropbox camera photos videos still crashes ( any other solution please?
    08-03-2016 12:24 PM
  21. Natcha64's Avatar
    does not work!!
    08-03-2016 12:25 PM
  22. anon(632115)'s Avatar
    ..this didn't work on galaxy tab 4 can't sign out of dropbox camera photos videos still crashes ( any other solution please?
    Of course you can sign out of dropbox..............
    08-03-2016 12:30 PM
  23. Natcha64's Avatar
    "Of course you can sign out of dropbox.............."

    Ok.. found it.. so sorry .. it did work .... photos, videos, images and camera work fine for now ! ..thanks for your patience.. sorry for my lack of mine .. thanks again..!
    anon(632115) likes this.
    08-03-2016 12:47 PM
  24. Catwoman64's Avatar
    I'm on a Samsung galaxy note 4 and same problem started yesterday - keep us posted for a fix - thanks
    08-03-2016 02:05 PM
  25. SamerBassal's Avatar
    new restore and update with pure device note 3
    .. maximum 6 application.. And see this..
    08-03-2016 02:26 PM
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