I have a Samsung Galaxy Avant for well over a year a just today I started getting this annoying error message only when using the Gallery app to view images. The message instantly pops up and when I hit OK the gallery just shuts down so it's impossible for me to view my images and videos. I cannot turn off or disable the CloudAgent app under the application manager in settings, it doesn't give me any such option. If someone can tell me how to insert screenshots I will be happy to do so. Thank you.
Hi,
I've got a Note 3 running 5.0 and experiencing the same. Everything was fine yesterday afternoon and suspect an update/push has taken place in the evening or during the night. This morning onward I'm not able to open the Samsung Video or Gallery apps - or rather I can but they crash out with the above error.
I've read that this is related to Dropbox, but the same references are a few years old and disabling CloudAgent doesn't change anything. No success with cleaning tools or clearing the cache partition either. But what does help is switching wireless off. With mobile data still on I can use Video and Gallery as normal.
Recently I was unable to view my Google account settings without it crashing... fixed by Google updating the Play services again. I'm hoping this will be something similar.
Jonty.
I've got a Note 3 running 5.0 and experiencing the same. Everything was fine yesterday afternoon and suspect an update/push has taken place in the evening or during the night. This morning onward I'm not able to open the Samsung Video or Gallery apps - or rather I can but they crash out with the above error.
I've read that this is related to Dropbox, but the same references are a few years old and disabling CloudAgent doesn't change anything. No success with cleaning tools or clearing the cache partition either. But what does help is switching wireless off. With mobile data still on I can use Video and Gallery as normal.
Recently I was unable to view my Google account settings without it crashing... fixed by Google updating the Play services again. I'm hoping this will be something similar.
Jonty.
Hi,
The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:
1. Open Dropbox, go into Settings and sign out.
2. Check Gallery and/or other apps which would crash - they should work fine now.
3. Open Dropbox and sign in again.
4. If/when prompted, DO NOT link your account with the Samsung Device widget.
So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.
Jonty.
The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:
1. Open Dropbox, go into Settings and sign out.
2. Check Gallery and/or other apps which would crash - they should work fine now.
3. Open Dropbox and sign in again.
4. If/when prompted, DO NOT link your account with the Samsung Device widget.
So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.
Jonty.
Same here galaxy tab 4( since yesterday august 2nd "Unfortunately Cloud Agent has stopped"? each time I try to look at photos images videos etc everything crashes .. HELP!! so annoying!!
Didn't you read the thread? The solution is there!!
Similar threads
- Question
Trending Posts
-
[Chatter] "Where everybody knows your name ..."
- Started by zero neck
- Replies: 53K
-
-
-
Thinnest case with some grippiness
- Started by fuzzywuzzywazzafuzzy
- Replies: 2
-
Facebook
Twitter
Instagram