1. AC Question's Avatar
    My wife's S6 is on. You can call it - it rings. It is receiving text messages. The screen is totally black and non-responsive. All of the postings regarding a system reboot all say to turn it off and then hold a combination of buttons. I can't power it down with the screen non-responsive. Any suggestions for how to power it down?
    08-05-2016 06:54 PM
  2. nahoku's Avatar
    From a google search... link
    belodion likes this.
    08-05-2016 07:26 PM
  3. belodion's Avatar
    Press and hold Power and Volume Down for half a minute or so. That's a simulated battery pull.

    Edit: Posted same monent as above.
    08-05-2016 07:28 PM

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