1. AC Question's Avatar
    Okay so i have a motorola android droid razr maxx phone. Android version 4.1.2. I am trying to install the app called Bookshelf for my college and every time I do it restarts my phone as soon as it gets to the install step after being downloaded. It has done it now three times and it is getting very annoying. If someone could tell me why it keeps doing this I would gladly appreciate it. And I can not take out the battery without taking apart the whole phone for people who suggest that. Thank you
    Aly Reital likes this.
    08-08-2016 04:19 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you installing it from Google Play Store, or from somewhere else?
    08-08-2016 05:12 PM
  3. Aly Reital's Avatar
    Play store
    08-09-2016 08:58 PM
  4. B. Diddy's Avatar
    Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.
    08-10-2016 02:36 AM
  5. Aly Reital's Avatar
    Didn't work. Just did it again
    08-12-2016 12:18 PM
  6. B. Diddy's Avatar
    There's always the possibility that the app isn't entirely compatible with the Razr Maxx. That's a pretty old phone--it may be that the developer hasn't tested it on older phones. Send the developer an email and see if they can help.
    08-14-2016 01:31 AM

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