08-19-2016 05:03 AM
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  1. AC Question's Avatar
    AC Question
    Sometimes during use it freezes up and then the phone screen locks on its own. But then when i wake it again its telling me my phone has been restarted and (i use fingerprint to unlock my phone) i cant use fingerprint to unlock my phone, i need to use my back up password. But the problem is my device never actually powered off and turned back on. Its something i cant seem to fix, help?
    08-12-2016 09:57 AM
  2. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    Hi, try powering the device in to safe mode and seeing if the issue continues - if it doesn't then the problem is being caused by a 3rd party app you have installed on your phone.
    08-19-2016 05:03 AM
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