1. AC Question's Avatar
    I had forgotten my reset password and I performed a hard reset. I wiped all info. After reset I select language, select region, set up my wi-fi and allow enhanced internet. When it goes to the google account verification my phone is not recognising my gmail address. I am able to log into gmail on my tablet using same gmail address and password that I am using on my phone. Do you think this is a software issue? The phone is only 2.5 weeks old. Please advise?
    08-15-2016 08:10 AM
  2. altobobcat's Avatar
    Not entirely sure why that would happen, especially since you can login using that email on another device. What error message do you get when you try signing in? It could have something to do with the time and date (this is known to cause email account sign in issues).

    Here is something you can try though:

    1. See if you can create a new Google account from the phone
    2. If that lets you in, try to add your original account to the phone
    3. Remove the newly created account

    Its a bit of a workaround but might work.
    08-15-2016 08:20 AM

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