1. AC Question's Avatar
    I have a Samsung Galaxy A3 (2016) and have been offered a software update. It always says 'error' when the update installation gets to 31 or 32% and then just reboots as normal.

    Why does it say error and does anyone know how to fix this?

    I have tried this update several times now and it is always saying 'error'.
    08-16-2016 05:20 AM
  2. Chris Parsons's Avatar
    Hard to say what the exact error is.. but have you tried updating via desktop using Kies instead of using the software update functions? - Kies | Samsung CA
    08-16-2016 10:38 AM
  3. Bedellicho's Avatar
    I had the exact same problem with my Samsung A3 (2016)!

    Since then i have managed to update the system successfully by following the steps outlined in the video below. .

    It requires you to download a Samsung USB Driver, Odin v3.09 (a ROM flashing tool for android) and the latest firmware (Marshmallow) in MD5 format (around 2.5 GB). All the links to source the tools you require to successfully complete the update are provided in the video. The process is simple and straightforward, however downloading, installing and updating the system does take a couple of hours.

    In regards to both Samsung Kies and SmartSwitch, my device was not connecting to either of the applications prior to the system update using the method. Both working fine post system update.
    11-09-2016 09:25 AM

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