Hi.
I've been having the same sound problem with my Galaxy S6 for months now. It happens to all my phone apps that are used for sound or music--Spotify, SoundCloud, 8tracks, etc. When I play music or a podcast, if I lock my phone or use a different app while music or a podcast is playing, the sound stops. The only thing I have figured out to fix it is to unlock my phone and reopen the app or simply reopen the app if I'm on a different one. I've managed, but it's really frustrating when I listen to podcasts or music while walking, trying to relax. Frankly, it's impossible to listen to anything on my phone anymore because I have to constantly make sure my phone remains unlocked and the app remains opened.
SoundCloud will pause about every minute and a half, give or take. Spotify will stop after every song or two. Unlocking my phone and reopening the app temporarily fixes both problems.
I'd really like a solution if anyone has any. I tried a factory reset, but that only wiped my phone clean because I hadn't backed everything up, and didn't even fix the sound problem. I heard things that it could be a Lollipop/Marshmallow issue, but I'm not sure what that means or how to fix it. I've also heard that deleting xfinity apps would solve it, but I don't have any of those either.
Please help!!! Thank you!!!
I've been having the same sound problem with my Galaxy S6 for months now. It happens to all my phone apps that are used for sound or music--Spotify, SoundCloud, 8tracks, etc. When I play music or a podcast, if I lock my phone or use a different app while music or a podcast is playing, the sound stops. The only thing I have figured out to fix it is to unlock my phone and reopen the app or simply reopen the app if I'm on a different one. I've managed, but it's really frustrating when I listen to podcasts or music while walking, trying to relax. Frankly, it's impossible to listen to anything on my phone anymore because I have to constantly make sure my phone remains unlocked and the app remains opened.
SoundCloud will pause about every minute and a half, give or take. Spotify will stop after every song or two. Unlocking my phone and reopening the app temporarily fixes both problems.
I'd really like a solution if anyone has any. I tried a factory reset, but that only wiped my phone clean because I hadn't backed everything up, and didn't even fix the sound problem. I heard things that it could be a Lollipop/Marshmallow issue, but I'm not sure what that means or how to fix it. I've also heard that deleting xfinity apps would solve it, but I don't have any of those either.
Please help!!! Thank you!!!