1. AC Question's Avatar
    Hi,My phone LCD was broken.so i took it to a local service center to fix it. The service guy asked me to give if any mobile lock (pattern or password) so that he can check if phone is working once he repairs.I gave him and later when i reached my home ,i realized my phone was not reset and so, once he repairs ,he can easily check my pictures and other things.Hence i tried to reset my phone through my gmail by using Android Device Manager.It showed me a message "your phone could not be located"..i thought i will change gmail password at least so that no one can access my phone . Well,i changed my gmail password.I got my phone back now .It says "the device was reset. To continue ,sign in with the google account that was previously synced on this device"I gave my gmail id and new password and it was still not logging in..I thought may be i am giving wrong password and clicked on "forgot password" after entering email id in my phone.So i changed my password in gmail again (second time) and tried to login.Still it is not letting go inside the phone .Please help me out..!!!!!!!!!!!Thanks in advance.Regards,Parimala
    08-18-2016 06:10 AM
  2. sfoLAX's Avatar
    Hello. Log in with your original password before you changed it. The phone only recognises that in it's memory.
    It may ask you later to confirm your password and then you can enter the current one.
    Google has built in this Factory Reset Protection since Android 5.1.
    08-18-2016 06:41 AM
  3. belodion's Avatar
    08-18-2016 06:42 AM
  4. VidJunky's Avatar
    I disagree with the original password option only because the device, even though we put the account information in a hundred times while setting them up, only draws from your online information. This is why the device has to be connected to the internet in order to get in once you've exhausted your password attempts. So it could be a matter of no connection, if you're lucky it's just in airplane mode. Power on and hold the the power button until the pop-up menu comes up and see if turn off airplane mode comes up. If it says turn on then data could be turned off and that's not as easy to fix without getting into the device. Factory reset the device a second time. Try again.
    sfoLAX likes this.
    08-18-2016 09:23 AM
  5. sfoLAX's Avatar
    It was a shot in the dwindling twilight (ok it was dark), but I was trying to remember from my last reset at what point does it ask for your Google account. Before it's fully open, and / or connected. If it was fully open the OP could factory reset in the Backup and Restore settings negating the need for an original account.

    Won't know until the OP (original questionner returns, but this will have surfaced before.

    Meanwhile opening the Google Dashboard with the new password and checking devices, and / or ADM might show something.

    I think though this is another account lost to the Google ADM Lock with a new password debacle that has affected a lot of people for a year, and which apparently Google said they were addressing.

    See comments :

    Or as Belodion said, maybe just give it a while.
    Added : Belodion's link has Google saying wait 24 hours after changing password before factory resetting.

    More to follow after re - reading.
    08-18-2016 10:00 AM
  6. sfoLAX's Avatar
    OP / Parmela,

    You say you were not able to reset it yourself because ADM could not find it (you could have sent a Wipe command without Location on but that wasn't known)
    When you got it back it was reset, so the store probably reset it as a matter of course and your information was safe.

    They must have reset it in Recovery Mode even though you gave them the screen password, which is good of them as it's still locked to your account. If it was reset in the Settings it would be clear of your account and saleable.

    MEANWHILE DONT RESET THE PHONE FOR 24 HOURS AFTER PUTTING A NEW PASSWORD ON YOUR GOOGLE/Gmail ACCOUNT. To reset your phone in Recovery Mode using the buttons with the power off: well let us know the make, Samsung's differ from Motorola / Nexus for example.

    Let us know how it goes, and please register a username on Android Central to respond.

    (I'm dizzy)
    08-18-2016 10:16 AM
  7. belodion's Avatar
    (Sfolax: Pardon me, I did not realise you'd already replied when I posted my reply above.)
    sfoLAX likes this.
    08-18-2016 12:18 PM
  8. VidJunky's Avatar
    Sorry I ended so abruptly I was at work and well my job is far from sitting in forums all day and answering questions. Although at times I wish it was, but that is besides the point. HAHAHA. Anyway, I too was a bit miffed by the ADM no location, then reset chain, because it almost sounds as though it was by accident. Now I like that Google is asking for original IDs if devices are reset, although I've not heard of this before today, and sorry for stating the obvious, but it will prevent a lot of people from stealing devices and simply resetting them to put their own info on them and go along. Speaking of and this is off topic has anyone seen the video of the chick who stole someones phone and then took selfies and videos all night in NYC? WOW! If this is really a thing now all I can say is I have at least 4 gmail accounts so just be sure that you are using the correct one for this step. Not to imply that you don't know which is which but if it was set up awhile back details could get fuzzy. I'm not sure how it would react to multiple Google accounts synced to the same device....? I'm doing that too. 2 Step verification could be playing a part in this also. I'm doing that, too. It makes resetting the phone interesting if I don't turn it off before I do the reset. In the case of being asked for original info with 2 step on... It's hard to say what might happen. I could be over thinking it tho. Anyway it'll be interesting to hear what the OP has to say.
    sfoLAX likes this.
    08-18-2016 08:44 PM

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