1. AC Question's Avatar
    Long time Android user but had a work-forced iPhone 6 which has just died on me conveniently just after 1 year warranty expired. I was able to backup to iTunes before the motherboard completely died so all the data should be captured as the iPhone won't even power on now.

    Have just bought a Galaxy S7 Edge and went to restore using Smart-Switch however the iPhone backup is encrypted. I know the password but I don't have an option to un-encrypt via Smart-Switch. I can't access the backup through iTunes without the (dead) iPhone being plugged in.

    Rather frustrating knowing the data is right there but I can't access it even though I know the password!
    08-18-2016 08:22 AM
  2. the tall guy's Avatar
    Hi, were you able to get this issue resolved?
    08-25-2016 04:00 AM

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